H&R Block at 1560 Spring Meadows Dr, Ste A-109, Holland, Ohio.

If you have to go to H&R Block i would strongly suggest going anywhere other than this location.

I came here expecting to pay a little more but to have my taxes done quickly and properly, but couldn't have been more disappointed. I was in a rush and needed my taxes done in about a week. After calling to see if this was possible i came out for an appointment. I was told my taxes could be done very quickly for 'no more than $500, and probably not that much'.

Two months later -when my taxes were finally completed - they tried to charge $650.

Apparently the first person i spoke to quit. She left without notice, two days after we met in her office, leaving my taxes in her filing cabinet and not notifying anyone they needed to be completed. This person has since been rehired.

In this time the office decided not to check out her files and (according to an H&R Block employee) a lot of people were left without service in this time. They were only being helped when they called in to find out where there taxes were.

After finally getting someone to find my taxes - yes, the office didn't even have knowledge of them - and now having to pay penalties and interest due to their lateness, the bill comes in over the original quote. They offer to 'give me a discount' down to $530 and won't budge off of that.

Keep in mind this is after i have been lost in their system for two months, had been given a different quote and now have to pay additional fees and interest.

So whatever, i need my taxes and i can put this behind me as a bad decision and can learn that maybe i need to hire an accountant. Seems reasonable. Until i get $1800 of penalties, interest and other fees because my taxes weren't done properly.

I had never used H&R Block before, will not use them again. There are enough other options available that i would choose anyone else over them in the future.